Cancellation Policy

Last updated: October 2, 2026

1. Cancelling your order

You can cancel an order at any time through our contact page, using the email address you placed it with. Please include your name and package so we can find the order quickly.

2. Before work begins

If you cancel before our designers have started on your brief, we cancel the order and refund the amount paid.

3. After work has begun

Once work has started, any refund is handled under our Refund Policy. Work already delivered and approved is not refundable, and unfinished work stops on the date we confirm your cancellation.

4. Putting a project on hold

If you need more time, tell us and we can pause your project instead of cancelling it. Projects with no response for 30 days are treated as on hold; you can resume by contacting us.

5. Cancellation by DesignGigantic

We may cancel an order if payment fails or is reversed, if the brief involves unlawful or infringing content, or if we are unable to complete the work. If we cancel for a reason on our side, we refund any amount paid for work not delivered.

6. Files and ownership after cancellation

If an order is cancelled and refunded, the concepts and designs created for it remain the property of DesignGigantic and may not be used.

7. Contact

To cancel or pause a project, use our contact page or call +1 332-203-3966.